frequently asked questions

Will my print/ framed picture have a watermark/copyright symbol as displayed on vestraphotography.com? Will my print/ framed picture look exactly as it does on my computer screen? What is a mount? What sizes can I get my print/ framed photograph? How do I pay? Is my payment process secure when I buy online? Can I cancel my order? How long will my print/ framed photograph take to deliver, how much will this cost? How should I look after my print/ framed picture? How should I look after my print/ framed picture? Will my print/ framed picture have a watermark/copyright symbol as displayed on vestraphotography.com?

No, your print or framed photo will not have the copyright sign. We hand sign all our prints with a small unobtrusive mark representing Vestra Photography. This is to ensure our work can be attributed to us.

Will my print/ framed picture look exactly as it does on my computer screen?

The fact that monitors display colour differently than ink and that individual monitor display settings can vary, means it is not possible to ensure that the physical print will look exactly the same. However the difference is minimal and we colour manage our printing process carefully to ensure consistent and accurate colour reproduction.

What is a mount?

A mount or mat as commonly referred to in America, is the high quality sheet that fits between the photograph and the glazing. It can enhance the appearance of the finished framed picture but also helps protect it. By ensuring there is a space between the photograph and the glass, this aids against condensation and mould.

Vestra Photography offers the choice of a single or double mount; a double mount simply refers to the number of sheets. The outer mount is the most prominent, with a much smaller portion of the inner mount showing (approx. ¼ inch) in the finished framed photograph.

What sizes can I get my print/ framed photograph?

Please refer to our size guide to see what our standard sizes are. Please note that sizes may vary between individual photographs, this is due to editing and cropping of some photos. If you find a photograph you wish to buy please follow the size guide link for that particular photo. In the case of a framed print please click on the “show size” option on the framing page.

If you require a particular size, we are happy to accommodate your requirements if and when we can. Please contact us at custom@vestraphotography.com with your details.

How do I pay?

Please refer to how to buy online. You can pay for your print/ framed picture securely and conveniently online, or by cheque made payable to “Vestra Photography”. Please note if you pay by cheque your order will not be processed until your cheque has cleared and will therefore delay your order.

Is my payment process secure when I buy online?
Security policy

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers

Can I cancel my order?

With custom made goods we reserve the right to refuse cancellation and refunds and the deduction of a handling charge will be made at our discretion, in line with the EU Distance Selling Directive. We try to be as flexible as we can and if you let us know within 24hours that you wish to cancel, we will try to accommodate you. This does not affect your statutory rights.

Please refer to our delivery policy to learn about our returns policy.

How long will my print/ framed photograph take to deliver, how much will this cost?

Please refer to our delivery page.

How should I look after my print/ framed picture? How should I look after my print/ framed picture?

We include such details with delivery of each item.